![]() The simplest fix is to:ġ) create another Customer invoice (I use the same invoice # as the refund receipt with an appendage to distinguish yet connect the entries.) and use the same product/service as the refund receipt. ![]() I do not understand why they don't give you the option to post to A/R instead of an income account but that is the case. It shows up on the customers account but it is not actually posted to Accounts Receivable hence there is nothing to apply to the customers credit balance. If you look in the transaction journal for the refund receipt, you will see that it credits the undeposited funds account and debits an income account. Matching transactions from the bank feed will not fix it (matching from a bank feed just keeps the transaction from being double posted). The Community team will always here to help. ![]() įill me in should you need further assistance with this refund process. For further details, check out this article: Understand fees for refunds or void transactions. Moreover, with refunds or return transactions, you may incur a fee depending on your pricing plan and transaction type. Hit Save and close to close the check window.In the Category column, choose the A/R account.From the Bank account drop-down, select the account the check withdraws money from.Once done, let's create a check to the bank affecting the (A/R) of the customer with the positive amount of $2,500. Hit on the refund transaction and choose Edit.Locate the account and click on the View register link under Action.Go to Accounting and choose the Chart of Accounts tab.Instead of creating a refund receipt, we'll need to create a written check affecting the Accounts Receivable (A/R)and link it to the credit card payment. ![]() Allow me to chime in and share information on how to refund a credit card payment from a customer in QuickBooks Online (QBO). I appreciate Just_me providing some steps to get this fix. ![]()
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